Gaming is for fun — not stress. Macasino believes that when every player knows their limits, gaming becomes truly enjoyable. Learn how to stay safe on this page.
Go through the questions below. If you answer "Yes" to two or more, consider reaching out for help.
People struggling with problem gaming often face it alone — those around them may have no idea what's going on. Recognising the signs early can save a great deal of pain.
Macasino wants you to be happy — not just to spend time on the platform.
These tools are always available in your account settings to help you stay in control of your gaming habits.
Set a maximum deposit limit — daily, weekly, or monthly. Once your limit is reached, the system will automatically block any further deposits. Lowering your limit takes effect immediately, while increasing it requires a 24-hour waiting period.
Immediate EffectYou'll receive automatic alerts after a set period of play — reminders like "You've been playing for 1 hour" help bring you back to reality. This is highly effective in preventing long, uninterrupted sessions.
Always OnIf you need a temporary break, set a cooling-off period of 7, 14, or 30 days. You won't be able to log in during this time. Taking occasional breaks is part of responsible gaming.
7 / 14 / 30 DaysLock your account for anywhere from 3 months to permanently — whatever you need. Any attempt to open a new account during self-exclusion will also be blocked. This is the strongest protection available.
3 Months – PermanentCheck your gaming history at any time — how long you've played, how much you've deposited, and how much you've won or lost. Understanding your own patterns is the first step toward responsible play.
Full TransparencyKeep your account protected from younger family members with a strong password and PIN. We also recommend using parental control apps on shared devices.
Family ProtectionIf you notice these signs in yourself or someone you know, don't delay in seeking help.
Cutting into essential daily expenses — rent, groceries, your child's education — to fund betting is the biggest warning sign of all.
"One more bet and I'll win it all back" — if this thought keeps coming back, it's a clear sign of problem gaming.
Missing work, spending less time with family, or experiencing relationship difficulties due to gaming.
Lying to or hiding things from family about your gaming, or borrowing money from others to fund it.
Feeling restless when not gaming, losing sleep, or constantly running betting calculations in your head.
Follow these rules and gaming stays enjoyable every time.
Acknowledging a problem takes courage. Follow the steps below.
A gaming problem is not a weakness — it's a health issue. With the right support, recovery is possible. Macasino is always in your corner.
Start with the self-assessment questions above. Be honest with yourself — this is just between you and you.
Set a deposit limit or cooling-off period in your account settings — do it now, don't wait. Macasino live chat is here to help.
Telling a family member or trusted friend can be hard, but it's the most effective step you can take. Don't fight this alone — reach out for support.
If you find it difficult to stop gaming, use self-exclusion. It's there for you.
Talk to a mental health professional or counselor. Gaming addiction is a treatable condition.
Macasino believes online gaming is purely a form of entertainment — not a source of income, and not a source of stress. Our responsible gaming policy isn't just words on paper; it's reflected in every feature we build and every support session we provide.
Online gaming has grown rapidly in Bangladesh. Millions of people enjoy cricket betting or casino games as a form of entertainment. But for a small number, it can become a problem — when gaming spirals out of control. Macasino cares just as much about those people.
Macasino's Core Principles: If gaming brings you joy, keep going. If it feels like a burden or a source of stress — stop and seek help. We're here for you.
No one under 18 may open an account or game at Macasino. Date of birth is verified at registration, and a national ID or passport may be checked in any case of doubt.
Macasino's customer support team is specially trained to identify signs of problem gaming. If unusual patterns appear on an account — such as extended late-night sessions or repeated attempts to raise limits — our team will reach out directly.
This isn't a punishment. We want to make sure you're doing okay. If needed, we can impose temporary limits ourselves — for your long-term wellbeing.
Keep in mind: Using responsible gaming tools at Macasino isn't a sign of weakness — it's a sign of good judgment.
You're not alone — help is always within reach.
Chat with us 24/7. Speak openly about any gaming concerns — you'll receive help, not judgment.
Email us at support@macasino.net for help with self-exclusion or setting up limits.
Log in and set deposit limits, a cooling-off period, or self-exclusion directly from your account.
Speak with a mental health professional. Gaming addiction is a treatable condition.
Entertainment at Macasino means safe entertainment. Join us and make use of our protection tools — have fun within your limits.
Two Important Questions on Betting Limits & Age