Macasino FAQ — all questions answered on one page

Forgot your password? No worries — Macasino's reset process is quick and easy, taking just 2–3 minutes to complete.

1. On the login page, "Forgot Password?" Click the link.
2. Enter your registered mobile number (including +880) or email address.
3. A 6-digit OTP will be sent to you immediately — the code is valid for 10 minutes.
4. Verify with the OTP and set your new password.
5. Your password should be at least 8 characters long and include at least one number.

If your mobile number has changed or you're not receiving the OTP, contact us directly via support@macasino.net— email us with your National ID details and we'll typically resolve it within 24 hours.

There are two ways to self-deactivate your account on Macasino:

Temporary Break (Cooling-Off): Go to Account Settings → Security → select "Cooling-Off". Your account will be locked for 7, 14, or 30 days. You won't be able to log in during this period, but your balance stays safe.

Permanent Closure (Self-Exclusion): Account Settings → Responsible Gaming → Activate "Self-Exclusion". Choose any duration from 3 months to permanent. Your balance will be returned while your account is closed.

For quick help, reach us via live chat or support@macasino.net— and we'll take care of it right away.

Claiming your Macasino welcome bonus is straightforward — the process is fully automatic:

1. Register Complete the process and verify with a mobile OTP.
2. When making your first deposit, enter a bonus code in the "Bonus Code" field if you have one — otherwise, leave it blank.
3. Deposit a minimum amount via bKash, Nagad, or any other available method ৳100 Make a deposit.
4. Bonus credited to your account within 5 minutes of deposit confirmation — up to ৳5,000.

Keep in mind: A 30x wagering requirement applies to bonus use. See details for more. Terms & Conditionsto view.

All active offers & promotions at Macasino Latest Promotions all in one place on the page. If you're logged in, personalised offers tailored to you will also appear there.

Update schedule:

• Daily bonus & cashback — resets every midnight.
• Weekly reload & refund — fresh offers every Monday.
• Cricket season offers — special promotions during major tournaments.
• Flash offers — announced anytime via app notification or email.

So you don't miss out App Download the app and keep push notifications turned on.

Minimum deposit amounts at Macasino vary by payment method:

• bKash / Nagad / Rocket: Minimum ৳100 — instant credit.
• Bank Transfer: Minimum ৳500 — typically confirmed within 15–30 minutes.
• USDT (TRC20): Minimum $5 Approximate — may vary depending on your network.

There is no maximum limit, though KYC verification must be completed for large deposits. A minimum deposit of ৳100 is required to claim the welcome bonus.

When making a deposit, send payment to Macasino's official payment number — sending to the wrong number may delay your refund.

Changing your language on Macasino is simple and takes effect immediately:

On the website: Look for the "Language" icon in the top-right corner of the page or in the footer. Click it to select Bengali (Bangladesh), English, or any other available language — the entire site will switch instantly.

On the mobile app: Go to Settings → Language → select your preferred language. Changes take effect instantly — no app restart needed.

Your language preference is saved when you're logged in — no need to change it again next time.

An accumulator or multi-bet lets you combine multiple events into a single bet — if all selections win, the odds multiply and the payout can be huge. Here's how to place one on Macasino:

1. Go to any Sports section and click on the odds you want for the first match — On the bet slip will be added.
2. Keep adding odds from additional matches or events — they'll all stack up on the same bet slip.
3. Once you have at least 2 selections on your bet slip, the "Accumulator" option will appear automatically.
4. Enter your bet amount — the total potential payout will be calculated automatically.
5. Just hit "Confirm Bet" and you're done.

Tip: Accumulators start from a minimum of ৳50. You can combine up to 20 selections. If even one bet loses, the entire accumulator is lost — so choose carefully.