How your personal information is collected, where it's used, and how it's kept secure — all explained clearly.
When you use Macasino (macasino.net), you share certain personal information with us. This Privacy Policy explains how that information is used, where it is stored, and what rights you have.
We believe your data belongs to you. Macasino uses it only for necessary purposes and never shares it with third parties unnecessarily. This policy is built in accordance with international data protection standards, including GDPR.
In plain terms: Your phone number, name, and transaction details are never sold to advertisers or third parties. Macasino uses this information solely to provide you with our services.
By using this platform, you are agreeing to this Privacy Policy. If you do not agree with the terms, we recommend refraining from using our services.
Macasino collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.
| Type of Information | What We Collect | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC Verification |
| Contact Information | Mobile number, email address | Account Management |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser, OS | Security & Analytics |
| Gaming Information | Betting history, favorite games | Improving Your Experience |
| Cookie Data | Session data, preferences | Usability |
We only collect information that is strictly necessary. No unnecessary personal details are requested. Documents submitted for KYC verification are stored on secure, encrypted servers.
Macasino uses your information solely for specific, legitimate purposes. The key uses are:
What We Don't Do: Your information is never sold, rented, or transferred to advertising networks, data brokers, or any third party for commercial purposes.
Macasino never sells your data. However, limited information may be shared with specific parties in the circumstances outlined below.
| Shared With | What Data | Why |
|---|---|---|
| Payment Provider | Transaction details, mobile number | Processing Deposits & Withdrawals |
| KYC Verification Provider | Identity Document Information | Identity Verification |
| Game Provider | User ID, gaming data | Game Operations |
| Legal Authorities | Required Information | Legal Compliance |
| Cybersecurity | Limited Device Information | Fraud Detection |
All third-party service providers are contractually bound to meet our privacy standards. They only receive the specific data needed for their specific task — nothing more.
Macasino website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your browsing experience.
Your controls: Cookies can be disabled through your browser settings. However, disabling essential cookies may cause certain features to stop working.
Macasino does not use third-party tracking cookies. Your gaming behavior is never tracked for advertising purposes.
Macasino does not retain any data longer than necessary. Retention periods vary depending on the type of information.
| Type of Information | Retention Period |
|---|---|
| Account information (active) | For as long as your account remains active |
| Financial Transaction Records | 5 years (legal requirement) |
| KYC Documents | 5 years after the end of the relationship |
| Gaming History | 3 Years |
| Support Contact | 2 Years |
| Cookie Data | Session duration or up to 1 year |
Even after your account is closed, certain data may be retained for a specified period due to legal obligations. Once that period ends, your data is securely deleted.
Macasino complies with international data protection standards. You have the following rights regarding your personal information.
To exercise these rights support@macasino.netEmail us at. Responses are typically sent within 30 business days.
Macasino applies industry-leading technical and organisational measures to protect your data.
Our Responsibility in the Event of a Data Breach: In the event of a data breach, we are obligated to notify the relevant authorities within 72 hours and inform affected users as quickly as possible.
Macasino's services are strictly for users aged 18 and above. We do not knowingly collect or store any information from minors.
Any account found to belong to a minor will be immediately suspended and all associated data permanently deleted.
For Parents: If you become aware that a minor is using our platform, please contact us immediately at support@macasino.net.
Macasino reserves the right to update this Privacy Policy at any time. Updates may occur due to legal changes, addition of new services, or improvements in technology.
If you do not agree to the updated policy, you may close your account. Contact our support team if you need a copy of a previous version.
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us using the contact details below.
We take every privacy-related complaint seriously and work to resolve it in a timely manner.
Your data is protected on two fronts — technical and policy-based.
Every transaction and communication is encrypted with 256-bit SSL. No one can intercept or read your data in transit.
ISO Standards CompliantMacasino never sells or transfers your personal information to third parties for commercial purposes.
Strict PolicyView, correct, or request deletion of your personal data — you're fully in control.
GDPR RightsAll data is stored in encrypted form on secure servers, with regular backups and security audits carried out routinely.
AuditedNo data is kept beyond what is necessary. Once the retention period ends, it is securely deleted.
By the RulesOur policy is written in plain, simple language — not complex legal jargon — so every user can understand it.
Easy to UnderstandNow that you're familiar with our Privacy Policy, go ahead and register with confidence — enjoy safe betting and gaming.
Two important questions about registration and payments